Returns and Refunds Policy

Returns and Refunds Policy | YOLOPAINTING


Thank you for choosing YOLOPAINTING for your custom hand-painted oil painting needs. We strive to craft every piece with meticulous care to ensure your complete satisfaction with our artwork and service. If you are not fully satisfied with your custom order for valid reasons, please contact our customer service team at support@yolopainting.com promptly. We will take every reasonable measure to resolve your issue and ensure a positive experience for you.

Order Preview & Confirmation


We offer a draft preview service for all custom oil painting orders to ensure the artwork aligns with your expectations before the final creation is completed:

  1. A digital draft of your custom painting will be sent to your registered email within 2-3 business days after your order is confirmed and paid (the timeline may be extended during peak gifting seasons and holidays).
  2. We will wait for your explicit approval of the draft via email. A reminder will be sent if we do not receive your feedback within 24 hours of sending the draft.
  3. If no reply is received within another 24 hours after the reminder, we will deem that you have approved the draft and proceed with the final hand-painting and finishing process.
  4. Minor revision requests (e.g., color adjustment, detail touch-up) based on the draft are free of charge; major revisions (e.g., subject change, composition adjustment) that require re-creating the draft may incur a reasonable revision fee, which will be communicated to you in advance for confirmation.

Order Cancellation


All our products are 100% custom hand-painted based on your unique requirements and reference photos, with production starting immediately after order confirmation. Cancellation rules are as follows:

  1. You may cancel your order for any reason within 12 hours of successful payment, and a full refund will be processed without any additional fees.
  2. Cancellations requested after 12 hours but before the draft is approved will be subject to a design and draft creation fee (the fee amount will be clearly indicated on the order page and checkout process). The remaining balance after deducting the fee will be refunded to your original payment account.
  3. No cancellations will be accepted after the draft is approved (whether explicit or deemed approval) or once the hand-painting process has started, as the artwork will have been created exclusively for your order with irreversible production progress.
  4. If you request to change the reference photo or major custom requirements after we have started the draft creation, a reasonable rework fee will be charged, and we reserve the right to adjust the production timeline accordingly.

Returns & Refunds for Defective or Damaged Artwork


We only accept returns and provide refunds/replacements for orders where the artwork is defective in production or damaged during shipping (non-human-caused). We do not accept returns or refunds due to personal aesthetic changes, regret of purchase, or minor color differences caused by hand-painting and screen display.

Claim Process & Requirements


  1. If you receive an artwork with production defects (e.g., serious deviation from the approved draft, wrong subject/elements, unfulfilled custom requirements) or shipping damage (e.g., canvas tearing, paint peeling, frame cracking, packaging damage), please contact our customer service team within 15 days of delivery and provide the following proof materials:
    • Clear photos/videos of the entire packaging (including the outer box, protective materials)
    • Clear photos/videos of the damaged/defective artwork showing the problem in detail
    • Your order number and delivery information

  2. Our team will verify your claim within 1-2 business days after receiving the materials. If the claim is approved, we will provide two solutions for you to choose from:
    • Free re-creation and reshipment: We will re-craft the custom oil painting according to your original requirements and arrange worldwide shipping for free, with no additional costs for you.
    • Full refund: A 100% refund of the order amount (including shipping fees) will be processed to your original payment account; you do not need to return the defective/damaged artwork.


Exclusions from Claims


We reserve the right to reject return and refund claims in the following circumstances:

  1. Damage caused by human factors (e.g., improper unpacking, accidental scratching, intentional damage, post-delivery maintenance errors)
  2. Minor imperfections that are inevitable in hand-painted artwork (e.g., slight brushstroke differences, minor color variations from the digital draft)
  3. Claims submitted beyond the 15-day delivery window with no valid reason
  4. Artwork that has been modified, altered, or customized by a third party after delivery
  5. Claims without complete and valid proof materials

Refund Processing


  1. For all approved refunds (cancellations, defective/damaged artwork), we will process the refund within 1-3 business days after the claim/cancellation is confirmed.
  2. The refund will be returned to your original payment account (credit card, PayPal, etc.). The processing time for the refund to arrive in your account depends on the policies of your payment provider and bank, usually taking 3-7 business days (international payments may take longer).
  3. No cash refunds will be provided, and all refunds are processed through the original payment channel only.

Contact Us


If you have any questions, requests, or need to file a claim related to returns, refunds, or order cancellations, please contact our dedicated customer service team:

Email: support@yolopainting.com

We will respond to all your inquiries within 24 business hours and resolve your issues efficiently and fairly.

This Returns and Refunds Policy is an integral part of YOLOPAINTING’s Terms & Conditions and Shipping Policy. By placing an order with YOLOPAINTING, you agree to the provisions of this policy.