At YOLOPAINTING, we are dedicated to delivering your handcrafted custom oil paintings with the utmost care and professional protection. Every piece is packed with art-specific shockproof and damage-resistant materials to ensure your precious artwork arrives in perfect condition. We offer WORLDWIDE SHIPPING for all our creations, and the detailed shipping terms are outlined below.

Our hand-painting creation and professional packaging process typically takes 7-10 business days (weekends and public holidays are not included). During peak gifting seasons (e.g., Christmas, Valentine’s Day), this timeline may be extended due to the intricate nature of our handcrafting process. We appreciate your understanding and patience for the artistry behind each unique piece.

To optimize worldwide delivery efficiency and ensure the safety of your artwork in transit, we partner with professional art logistics providers with a comprehensive global network.

All oil paintings are packaged with museum-grade protective materials, including shock-absorbing foam, moisture-proof film, and rigid corrugated outer boxes, to prevent scratches, deformation, and damage during shipping. Framed paintings receive additional reinforced packaging to secure the frame structure and protect the artwork throughout its journey.

Shipping costs are calculated at checkout based on the delivery destination, painting size, and framing type. We strive to keep shipping fees reasonable while providing premium art transportation and protection. All shipping costs include professional artwork packaging fees with no hidden charges.

Once your custom oil painting is shipped, you will receive a confirmation email with a unique tracking number and the carrier’s official tracking link. You can check the real-time global shipping status of your artwork at any time via the carrier’s website. We will also notify you of key shipping milestones to keep you fully informed and at ease.

For all international orders worldwide, import duties, taxes, customs clearance fees, and local inspection charges are the sole responsibility of the recipient. These fees are not included in the artwork price or shipping cost and vary by country or region. To avoid delivery delays, we recommend checking the latest regulations with your local customs office before placing your order.

To ensure smooth delivery of your artwork, please provide a valid, complete, and accurate shipping address (including a contact phone number and postal code). If a package is returned due to an invalid address, incomplete information, or failed delivery attempts, the artwork will be held for 15 days. A re-shipping fee (covering packaging and logistics costs) will be charged for redelivery; unclaimed artwork after 15 days will be disposed of, and no refund will be issued. Please contact our customer service immediately if you need to modify your shipping address.

If your oil painting arrives damaged (e.g., paint peeling, frame cracking, canvas tearing), please take clear photos/videos of the packaging and the damaged artwork, and contact our customer service team within 15 days of delivery. We will verify the damage and arrange for a free re-creation and worldwide reshipment of your artwork.

If your order is lost in transit globally, please contact our customer service team within 30 days of the shipping date. We will file a formal claim with the logistics carrier, and upon confirmation of the loss, we will arrange a free re-creation or a full refund (excluding shipping fees) at your discretion. Please confirm the accuracy of your delivery address before resubmitting an order for lost items.

Due to the 100% custom hand-painted nature of our oil paintings (created exclusively from your provided photos and requirements), we do not accept unsolicited returns or exchanges. If you receive an artwork with production errors (e.g., incorrect subject matter, significant deviation from the reference photo) or unavoidable manufacturing defects, please contact our customer service with relevant proof, and we will re-create the piece for you free of charge and arrange for worldwide shipping as soon as possible.

If you have any questions or concerns regarding this shipping policy, your custom painting progress, or global order delivery, our dedicated customer service team is here to assist you. Email: support@yolopainting.com We will respond to all inquiries within 24 business days and resolve your issues promptly to ensure a satisfying shopping experience.

YOLOPAINTING reserves the right to update this shipping policy from time to time to align with global logistics practices, art transportation standards, or legal and regulatory requirements. Any revisions will be posted on this page with an updated effective date. Continued use of our services after policy updates constitutes your acceptance of the revised terms.

By placing an order with YOLOPAINTING, you agree to all the terms and conditions outlined in this shipping policy. Thank you for choosing YOLOPAINTING to turn your precious moments into timeless hand-painted art!